Terms of use

Welcome to SouqExpress.net. Souq Express Services and/or its affiliates (“Souq Express”) provide sale products and services to you when you shop at SouqExpress.net, use Souq Express sale products and services, use Souq Express applications for mobile, or use software provided by Souq Express are subjected to the following conditions.

Privacy Policy

Please review our Privacy Policy to understand our practices.

Electronic Communications

When you use Souq Express Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Souq Express Services, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included in or made available through any Souq Express Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Souq Express and protected by United States and international copyright laws. The compilation of all content included in or made available through any Souq Express Service is the exclusive property of Souq Express and protected by U.S. and international copyright laws.


Graphics, logos, page headers, button icons, and service names included in or made available through Souq Express are trademarks of Souq Express globally. Souq Express’s trademarks may not be used in connection with any product or service. All other trademarks not owned by Souq Express that appear in Souq Express Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Souq Express.

Your Account

You may need your own Souq Express account to be able to purchase and/or sale products and services, and you may be required to be logged into the account and have a valid payment (PayPal) method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account.  You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Souq Express does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method (PayPal). If you are under 18, you may use the Souq Express Services only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers in their Souq Express Household. Souq Express reserves the right to refuse service, terminate accounts, terminate your rights to use Souq Express Services, remove or edit content, or cancel orders in its sole discretion.

Reviews, Comments, and Other Content

You may post reviews, comments; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, invasive of privacy, infringement of intellectual property rights (including publicity rights),or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity. Souq Express reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Souq Express a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Souq Express the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate or not cause injury to any person or entity; and that you will indemnify Souq Express for all claims resulting from content you supply. Souq Express has the right but not the obligation to monitor and edit or remove any activity or content. Souq Express takes no responsibility and assumes no liability for any content posted by you.

Intellectual Property Complaints

Souq Express respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please contact us at [email protected] with a full detailed information.

Risk of Loss

All purchases of physical items from Souq Express are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to buyer is the only responsibility of seller and buyer will recieve his/her items based on the communication between him/her and seller (vendor).

All purchases of digital items from Souq Express are not made pursuant to a shipment contract. On the other hand, there is no shipment number.

Returns and Refunds

Souq Express does not take responsibility to returned items and buyer is the only responsible for returning item until the item arrives to the seller. At our discretion, a refund may be issued without requiring a return. In this situation, Items and services may be digital product that have no shipment number.

Product Descriptions

Souq Express attempts to be as accurate as possible. However, Souq Express does not warrant that product or services descriptions or other content of any Souq Express Service is accurate, complete, reliable, current, or error-free. If a product offered by Souq Express itself is not as described, your sole remedy is to return it in unused condition.


Souq Express suggested retail price of a product as provided by a manufacturer, supplier, or seller.

Souq Express generally do not charge your credit card Or PayPal until your order has entered the shipping process or, for digital products, until we make the digital product available to you.

Other Businesses

Parties other than Souq Express operate stores, provide services or software, or sell product lines through the Souq Express website. In addition, we provide links to the sites of affiliated companies and certain other businesses. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from Souq Express. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their Web sites). Souq Express does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Disclaimer of Warranties and Limitation of Liability

Souq Express Services and any related services, information, content, materials, products (including physical & digital) and other services included on or otherwise made available to you through the Souq Express services are provided by Souq Express on an “as is” and “as available” basis, unless otherwise specified in writing. Souq Express Website makes no representations or warranties of any kind, express or implied, as to the operation of the Souq Express services, or the information, content, materials, products (including physical & digital) or other services included on or otherwise made available to you through the Souq Express services, unless otherwise specified in writing. you expressly agree that your use of the Souq Express services is at your sole risk.

To the full extent permissible by law, Souq Express disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a purpose. Souq Express does not warrant that the Souq Express services, information, content, materials, products (including physical & digital) or other services included on or otherwise made available to you through the Souq Express services, Souq Express servers or electronic communications sent from Souq Express are free of viruses or other harmful components. to the full extent permissible by law, Souq Express will not be liable for any damages of any kind arising from the use of any Souq Express service, or from any information, content, materials, products (including physical & digital) or other services included on or otherwise made available to you through any Souq Express service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.


Any dispute or claim relating in any way to your use of any Souq Express Service, or to any products or services sold or distributed by Souq Express or through Souq Express.net will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim at the following email [email protected].

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Our Address
Souq Express, Inc.
P.O. Box 11415
Amman, Jordan

Last Update: 26 October 2019